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Privacy Policy

“ACADEMIC EDUCATION” is a trading name of ACADEMIC EDUCATION LTD. In this Privacy Policy, references to “ACADEMIC EDUCATION” are to ACADEMIC EDUCATION LTD.

ACADEMIC EDUCATION is committed to ensuring your privacy is protected. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Policy carefully.

1. ABOUT US

In this Privacy Policy references to “we” or “us” or “ACADEMIC EDUCATION” are to ACADEMIC EDUCATION LTD.

We are the data controller of any personal information you provide to us. This means that we are responsible for complying with data protection laws. This Privacy Policy describes what personal information we may collect from you, why we use your personal information and more generally the practices we maintain and ways in which we use and protect your personal information.

We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store or use your information, you can contact our data protection officer using the details set out in Contacting us

2. WHO DO WE COLLECT INFORMATION ABOUT?

  • Previous, current and prospective applicants
  • Our website users
  • Interested applicants from our own Social Media Platforms
  • Interested applicants from Various online Search engines.
  • Third parties (Agents, Sub- agents & Referrals)
  • Business contacts.

3. WHEN DO WE COLLECT PERSONAL INFORMATION?

  • When you apply for admissions via our website.
  • When you submit a request form for Contact us.  (whether you complete that fully or not)
  • When you Contact us or message us in our social media platforms.
  • When you submit a request form for CALL BACK.  (whether you complete that fully or not)
  • When you submit a request form for CHAT WITH US ONLINE.  (whether you complete that fully or not)
  • If you contact us for any other reason.
  • Whenever you use the Academic Education website.
  • Whenever you send us an email.
  • If you respond to a customer survey, questionnaire, or marketing campaign
  • When you contact us through our “refer a friend” scheme
  • When you enter an organised events, competition or prize draw

4. WHAT PERSONAL INFORMATION DO WE COLLECT AND USE?

The personal information that we collect will depend on your relationship with us. We will collect different information depending on whether you are a student or a prospective student

Due to the nature of our business, we may request and/or receive ‘sensitive’ data about you, known as special category data, for example information pertaining to your health, for admission purposes. We may also request or need to access details of any unspent criminal convictions.

Personal Information:

  • General information such as your name, address, contact details, date of birth, gender, family and relationship information, and nationality.
  • Information about your job including job title, employment history, education history, and professional accreditations.
  • Information relating to previous academic qualifications.
  • Information relating to previous address history.
  • Information relating to reference.
  • Financial information such as your bank details.
  • Information obtained through our use of cookies. You can find more information about this in our Cookie Policy
  • Website browsing history
  • Information captured during our telephone calls, whether inbound and outbound
  • Your marketing preferences
  • IP address
  • Device ID information

Sensitive personal information:

  • Information relating to criminal history (including offences and alleged offences and any caution, court sentence, or criminal conviction)

5. HOW DO WE COLLECT YOUR INFORMATION?

We collect personal information from a number of different sources including:

  • Directly from you or from someone else on your behalf
  • From Referrals, Partners, and Agents.
  • Through customer surveys and responses to various marketing campaigns.
  • Through publicly available sources such as internet search engines and social media sites.
  • From other third parties (social media platforms)
  • From other third parties who provide a service in relation to your admissions.
  • From your use of our website and its cookies – please see our Cookie Policy
  • From inbound and outbound phone calls.
  • From inbound and outbound emails.

6. WHAT ARE THE PUROPOSES FOR WHICH YOUR INFORMATIONS ARE USED?

We may process your personal information for a number of different purposes.

  • To set you up as a prospective student.
  • To evaluate your admission application and provide a full consultations and guidance.
  • To conduct any future survey or analysis.
  • General administration purposes.
  • Prevention and detection of and investigating and prosecuting fraud.
  • Management of complaints (including communicating with you and resolving any complaints that you might have)
  • Complying with our legal or regulatory obligations
  • Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers)
  • Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, and receiving professional advice (e.g. tax or legal advice)
  •  Provide marketing information to you (including information and marketing campaigns about our other services), in accordance with any preferences* you have expressed
  • Monitoring applications, reviewing, assessing, tailoring, and improving our products and services and similar products and services offered by Simply Business
  • Ensuring that content from our site is presented in the most effective manner for you and for your device
  • Allowing you to participate in interactive features of our services, when you choose to do so
  • Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems
  • Ad-hoc communications and fulfilment of thank you notes, gifts, and other vouchers

7. WHO DO WE SHARE YOUR INFORMATION WITH?

We may disclose personal information to a third party, but only where it is required by law, where it is otherwise allowed under the General Data Protection Regulation (GDPR), or where we have obtained your consent to do so. We may disclose information when necessary to prevent risk of harm to an individual

8. WHAT MARKETING ACTIVITIES DO WE CARRY OUT?

  • Marketing Activities

Email Marketing:

We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.

If you wish to unsubscribe from emails sent by us, you may do so at any time by clicking on the “unsubscribe” link that appears in all emails. Otherwise you can always contact us using the details set out in section 14 to update your contact preferences, or email [email protected] In such circumstances, we will continue to send you service-related (non-marketing) communications where necessary.

SMS Marketing:

We might also use your personal information to provide you with information by text message about our  services or those of our partners which may be of interest to you. You have the option to opt out at any time.

You can stop receiving text messages sent by us at any time by following the instructions in the text message on how to unsubscribe. This appears in all text messages. Otherwise you can always contact us using the details set out in section 14 to update your contact preferences. In such circumstances, we will continue to send you service-related (non-marketing) communications where necessary.

Telephone Marketing:

We may also use your personal information to call you regarding products and services you have expressed an interest in, or which we believe may be of interest to you. You can opt out of receiving these calls at any point.

You can stop receiving telephone calls from us at any time by contacting us using the details set out in section 14 to update your contact preferences. In such circumstances, we will continue to send you service-related (non-marketing) communications where necessary.

Post:

We may also use your personal information to provide you with information by post about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time.

You can stop receiving post from us at any time by contacting us using the details set out in section 12 to update your contact preferences. In such circumstances, we will continue to send you service related (non-marketing) communications where necessary.

TO STOP receiving any marketing communications from us please email [email protected] 

  • If you have been referred to us through one of our partner’s websites

We will only use your personal information to contact you about our products or services, or those of our partners which may be of interest to you, if our partner has provided us with your consent, indicating that you are happy for us to contact you using one of the methods set out above. You have the option to opt out at any time (please see above).

  • If you have entered a campaign  or competition via any of our social media channels

If you enter a prize draw or competition via one of our social media channels such as Facebook, Instagram or LinkedIn we may collect your email address for the purpose of fulfilling the terms and conditions of such competition or prize draw. We may also use your personal information collected at competition sign up stage to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You can choose to receive such emails by clicking ‘Yes’ or ‘No’ on the social media page displaying the marketing option for the specific competition/prize draw.

9. HOW LONG DO WE KEEP PERSONAL INFORMATION FOR?

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and in order to comply with our legal, statutory, and regulatory obligations – in particular, for so long as there is any possibility that either you or we may wish to bring a legal claim under the insurance policy, or where we are required to keep your personal data due to legal or regulatory reasons. If you would like further information regarding the periods for which your personal information will be stored, please see section 12 below for our contact details.

10. YOUR RIGHTS

Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out in section 12.

Please note:

  • in some cases we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make, and if we can’t comply with your request we will tell you why
  • in some circumstances exercising some of these rights (including the right to erasure, the right to restriction of processing, and the right to withdraw consent) will mean we are unable to continue providing you with cover under the policy and may therefore result in the cancellation of the policy. You will therefore lose the right to bring any claim or receive any benefit under the policy, including in relation to any event that occurred before you exercised your right of erasure, if our ability to handle the claim has been prejudiced. Your policy terms and conditions set out what will happen in the event your policy is cancelled
  • For some policies no refunds will be payable on cancellation, for other products a refund may be payable

Your rights include:

  • The right to access your personal information: You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.
  • The right to rectification: We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.
  • The right to erasure (also known as ‘the right to be forgotten’): In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn and there no overriding grounds for continuing the processing, or for compliance with the national law or for legal or regulatory obligations. There are occasions when a request made under data protection law is overridden by other legal and statutory data retention requirements.
  • The right to restriction or suspension of processing: In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.
  • The right to data portability: In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.
  • The right to object to marketing: You can ask us to stop sending you marketing messages at any time. To STOP receiving all marketing communications from us please email at [email protected]
  • The right not to be subject to automated decision-making (including profiling): You have a right not to be subject to a decision based solely on automated means. Please note that as set out at section 9, personal information including sensitive personal information may be used in the context of auto-renewal of certain types of policies. This involves automated decision-making to determine what the cost of renewing the policy will be. We will ask you when you purchase your policy if you would like to opt in to auto-renewal. However, even if you opted in at this point, you have the right to opt out at any point. As above, automated decision-making may also be used in relation to our marketing of our products to you, in accordance with preferences you have expressed.
  • The right to object to processing: For certain uses of your personal information, we will ask for your consent. This consent can take the form of an action or affirmative instruction. Where we do this, you have the right to withdraw your consent to further use of your personal information. In other circumstances we may process your data using legitimate interest, and again you have the right to withdraw this right of processing, unless it is necessary in connection with our legal rights.\ Please note that in the event that you withdraw your permission for us to use all of your personal data, we may be unable to continue providing you with insurance cover under the policy and this may therefore result in the cancellation of the policy. You will therefore lose the right to bring any claim or receive any benefit under the policy. Your policy terms and conditions set out what will happen in the event your policy is cancelled.
  • The right to lodge a complaint with the ICO: We would hope that you will always raise any issues with us first, and that we will be able to resolve them to your satisfaction. However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner’s Office (ICO) if you believe that any use of your personal information by us is in breach of applicable data protection laws and regulations.

Please see below for contact details of the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email: [email protected]
Making a complaint will not affect any other legal rights or remedies that you have.

11. HOW WE PROTECT YOUR INFORMATION

We use a wide range of organisational and technical security measures to protect your information. This includes regular and thorough staff training about data security and data rights.

Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and to use a password that is appropriate (i.e. a mixture of upper and lower case letters, and characters, which isn’t used on other sites and isn’t easily guessed).

We restrict access to your information as appropriate within Simply Business to only those who absolutely need to know that information for the purposes set out above.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.

12. CONTACTING US

If you have any questions about how we collect, store or use your personal information, you may contact our data protection officer at:

Data Protection Officer

Academic Education

Unit-21, 2nd Floor, Skyline Village, London E14 9TS

 Email: [email protected] 

13. UPDATES TO THIS PRIVACY POLICY

From time to time we will make changes to this Privacy Policy, for example as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our website periodically to view the most up-to-date Privacy Policy.

This Privacy Policy was last updated on 20 December 2021

CONSENT

By using Academic Education’s website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.